Data Protection

General information

We welcome you to our websites and thank you for your interest in our company. We strive to offer you the best possible service; this also includes continuous optimizing of our Internet presence and, it goes without saying, protection of your data.

Please find below information about how we handle your data in accordance with article 13 of the General Data Protection Regulation ("GDPR").

Data controller

The entity stated in our legal notice is responsible for collection and processing of the data described below.

Data Security

We have implemented technical and organizational measures to ensure that your data are comprehensively protected against any undesired access. We use an encryption procedure on our sites. Your computer will use TLS encryption to transmit your data to our server via the Internet and vice versa. This is indicated by the locked padlock symbol in your browser status bar and the address line beginning with.

Usage data

Whenever you visit our websites, for statistical purposes our web server will temporarily store in a log your so-called "usage data" to allow us to improve the quality of our websites. This data set comprises:

  • The name and address of the requested content,
  • The date and time of the request,
  • The data volume transmitted,
  • The access status (file transmitted, file not found),
  • The description of the type of web browser and operating system used,
  • The referral-link, which shows from which site you accessed our website,
  • The requesting computer's IP address

We will store the IP address transmitted by your web browser for a period of four weeks strictly for the purpose of being able to recognize, limit and rectify any attacks on our websites. After expiry of this period, we will erase or anonymize the IP address. The legal basis for this is article 6 paragraph 1 lit. f GDPR.

Data transfer to third parties

Within the framework of data processing on our behalf as defined by article28 GDPR, we will transfer your data to service providers who assist us with the operation of our websites and the related processes. Our service providers are bound by strict instructions issued by us and subject to corresponding contractual obligations.

Compagnie Française d'Assurance pour le Commerce Extérieur SA (Coface), German Branch

We may transfer personal data collected as part of the contractual relationship about the application, execution and termination of the respective business relationship as well as data regarding behavior contrary to the contract or fraudulent behavior to Coface, German Branch, Isaac-Fulda-Allee 1, 55124 Mainz. Legal basis for the transfer is article 6 para 1 lit. b and article 6 para 1 lit. f GDPR. Transfers based on article 6 para 1 lit. f GDPR may only take place insofar as this is necessary to protect the legitimate interests of Mabanol Schmierstoffe GmbH & Co. KG or third parties and the interests, fundamental rights and freedoms of the data subject which require the protection of the personal data do not overweight. The data exchange with Coface also serves to fulfill legal obligations to carry our credit checks on customers (section 505a and section 506 German civil Code).

Coface processes the received data and uses those also for the purpose of profiling (scoring), in order to provide their contractual partners contractual partners in the European Economic Area with information for, inter alia, assessment of creditworthiness of a natural person. Further information relating to the activities Coface can be found online"

Data transfer to third countries

If we are transferring personal data to a third country outside the EU, we will always ensure that there is an adequate level of data protection.

Your rights as a user

Under the terms of the GDPR, you have the following rights as a so-called "data subject" - the right to information (article 15 GDPR); the right to rectification (article 16 GDPR); the right to erasure (article 17 GDPR); the right to restriction of processing (article 18 GDPR); the right to object (article 21 GDPR) and the right to data portability (article 20 GDPR). Your rights to information and erasure are subject to limitations in accordance with Sect. 34 and 35 BDSG (German Federal Data Protection Act). In addition, you have a right to lodge a complaint with a supervisory authority (article 77 GDPR in conjunction with section 19 BDSG).

Right to object (article 21 GDPR)

Should data be gathered on the basis of article 6 paragraph 1 lit. f (data processing for the purposes of legitimate interests), then you have the right to object to processing at any time on grounds relating to your particular situation. Should you do so, then we will no longer process your personal data unless there are compelling legitimate grounds for processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

Right to lodge a complaint with a supervisory authority

Under the terms of article 77 GDPR you have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data infringes data protection law regulations. You can assert this right in particular with a supervisory authority in the member state of your habitual residence; place of work or the place of the alleged infringement.

Data Protection Officer's contact details

Our company Data Protection Officer will be pleased to provide you with any information you require, or respond to any feedback you have, concerning data protection:

Use of cookies

Our websites use cookies. We are using analyzing methods on our website with which we are measuring how often the site is accessed and how it is being used. We are only doing this if you voluntarily consented to this. You can revoke your consent at any time. Further information can be found under "show details" in the cookie bar or down below in this privacy declaration, where you can also find an option to revoke your consent.

Cookies are small text files used by websites in order to make the user experience more efficient.

We can store cookies on your end device according to the law if those are necessary for the functioning of the website. For other cookie types your consent is needed.

This website uses different cookie types. Some of the cookies are placed by third parties, which appear on our website.

You can change or revoke your consent regarding the cookie declaration at any time on our website.

Below please find more information on who we are, how to contact us and how we process personal data.

Please indicate your consent ID and the date when contacting us regarding you consent.

Google Analytics analysis tool

We use Google Analytics, a web analysis service offered by Google Inc. ("Google") to create pseudonymized usage profiles to facilitate the needs-based design of our websites. Google Analytics uses cookies which are stored on your end device and can be read by us. This allows us to recognize and count returning visitors. Data processing is carried out based on your consent according to article 6 paragraph 1 lit. f GDPR respectively section 15 paragraph 3 TMG (German Telemedia Act).

The information generated by the cookie concerning your use of this website is generally transmitted to a Google server in the USA, where it is stored. Activation of the IP anonymization function on this website means that Google will, however, truncate your IP address within European Union member states or other states party to the Agreement on the European Economic Area before transferring the data. articleWe have concluded a data processing contract with Google (USA) in accordance with article 28 GDPR. Working on behalf of this website's operator, Google will use this information strictly for the purpose of analysing your use of the website; compiling reports on website activities and providing other services associated with the use of the website and the Internet for the website operator. Google may also transmit this information to third parties insofar as this is required by law or insofar as third parties process this data on behalf of Google. Google will not bundle the IP address transmitted from your browser in connection with Google Analytics with other data. For more information about how Google uses data which is generated when using its partners' websites and apps, visit

You can also prevent the gathering of data by Google Analytics by clicking the following link in order to revoke your consent. An evaluation by Google Analytics will then not take place anymore.

Remarketing Google

If you have given your consent, you consent to the following:

We use Google Remarketing Technologies. We use Google's Cross-Device Remarketing technology, so that, based on your visit to our website, targeted advertising on other internet pages can be brought to your attention. The data processing here, based on your consent, is in compliance with article 6, section 1 (a) of the General Data Protection Regulation.

How does remarketing work?

When you visit our web pages, it is possible that Google may bring up recognition features for your browser or your terminal device (e.g. by creating what is known as a 'browser fingerprint'), may evaluate your IP address or store a recognition feature in the form of a small text file on your terminal device (e.g. a 'third party cookie'). It is further possible that Google may link your visit to our internet pages with one or more of these recognition features and store the associated data, in order to show you our advertising on other pages of the internet.

The recognition features described above are designed pseudonymously and can be used by Google to recognize your terminal device on other internet pages. If for example you visit a web page which participates in Google's display advertising network (that is to say, shows advertising for Google), Google can recognize your terminal device and your browser, based on the features referred to above.

We may also provide our web pages with what are known as 'remarketing tags'. This means that we can adopt keywords on our internet pages which contain statements about the content of the pages displayed (such as product or service categories). The keywords we use do not show any personal data or sensitive information. Google receives these keywords and stores them along with the recognition features referred to earlier. Therefore, when you visit a page which we have tagged with a keyword referring to a specific product category, Google stores this keyword and assigns it to the recognition features associated with you.

As a result we can request Google to display advertising on other websites based on the pages on our website that you have visited. So when you visit another internet page which participates in Google's display advertising network, Google can recognize, based on the recognition features and associated keywords stored, whether our advertising and what kind of advertising should be shown to you.

More detailed information about the mode of functioning of Google Remarketing technology may be found at

What is the meaning of Cross-Device Remarketing?

If you log in to Google services with your own log-in data, and/or use one or more of your own Google accounts, Google can link the recognition features of the different browsers and terminal devices involved. Therefore, if Google has assigned a particular recognition feature to the laptop, desktop PC, Smartphone or Tablet you are using, these recognition features can be associated with one another whenever you make use of or if you have previously made use of a Google service using your log-in data. In this way, Google can systematically present our advertising campaigns without reference to the specific terminal device. Google will only do this, however, if you have in the past given Google a declaration of consent to this form of data processing.

You have the possibility of adjusting your advertising settings and to revoke your consent here.

You are at liberty to opt out of this form of advertising at any time. To do this, please go to this page: - and disable personalized advertising. Please be aware that there is a possibility that these settings may not work for all terminal devices and browsers. More detailed information about this may again be obtained from

The customer portal contains two areas. The section "existing customer portal" is only available for registered users. The use of the customer portal is voluntarily and free of charge. After having received the confirmation of receipt of your order you can register yourself in the existing customer portal. After that the access to your customer account is only possible with your personal password. You should always keep your access information confidential and log out of the portal after finalizing your requests. Your customer account can be changed our deleted at any time within your account. Deleting your account does not affect your energy delivery, this happens independent from your customer portal.

You can inform yourself about our products and can conclude an energy supply contract (electricity and natural gas) in the area new customer portal, it is not necessary to register in the portal. In connection with the conclusion in the portal, the request confirmation and the respective request, finally regulate the contractual relationship between the parties. We will collect the following data for an energy supply contract: personal data of the customer (name, supply and invoice address as well as further contact data), meter data and account data (if a SEPA direct debit authorization is issued) based on article 6 para 1 lit. b GDPR. Data being transferred to us in relation to the new registration will be used in order to establish, execute and conclude the contract.

The data will be deleted automatically from our system after one year, if there are no retention periods applicable or the data are still necessary (e.g. for collecting open claims).

Embedded YouTube videos

On some subpages we incorporate YouTube videos in our website. Bringing up these subpages results in content being downloaded from YouTube. In this context, YouTube will also be given your IP address, as this is a technical requirement for accessing the content in question. We have fundamentally no influence on the further processing of the data by YouTube. However, we have taken care, when embedding the videos, to activate the extended data protection mode that YouTube offers, so that no merging of the data with your YouTube account will take place as long you are not clicking on the video.

Contact form

You can contact us by using an online form. In order to use our contact forms, we need your name and your e-mail address. Other data may be supplied by you but are not mandatory. The legal basis for the processing of the data is article 6, section 1 (b) GDPR if you are a customer and article 6 section 1 lit. f GDPR if you are contacting us on behalf of the company you are working for. We use your data exclusively for the purpose of processing your enquiry.

By sending this e-mail form you are declaring your consent to the electronic registration and storage of the data you have supplied. We use your data exclusively for the purpose of processing your enquiry. You can revoke your consent at any time, e.g. by sending an e-mail to Your data will then be deleted.

Online job applications

We process your personal data in accordance with the applicable data protection provisions, based on section 26 of the BDSG [Federal Data Protection Act]. We process the data you relinquish to us in connection with your online application exclusively for the purpose of selecting from among the candidates. No data processing for other purposes will take place.

You yourself determine the scope of the data you would like to communicate to us in connection with your online application. Online applications are transmitted to our HR division and processed by HR as rapidly as possible. The data are transmitted in encrypted form. As a rule, applications are forwarded to the heads of the responsible specialist divisions of our company. Other than that, no sharing of your data takes place. Your details will be treated by us as confidential. If your application proves unsuccessful, your documents will be deleted on the expiry of 6 months.

If you wish us to have regard to your application in connection with other or future job vacancies, please do include a note on your application to this effect. Your data will then be processed in compliance with article 6, section 1 (a) of the General Data Protection Regulation. In this case, your application will be deleted after two years.

© 06/2022 Mabanol Schmierstoffe GmbH & Co. KG